Patient's Bill of Rights

1. The patient has the right to considerate and respectful care which includes consideration of the psychosocial, spiritual, and cultural variables that influence principles of illness. The patient is also entitled to care that provides for comfort, dignity, and effective pain management.
   
2. The patient has the right to have their family member or representative and their own physician notified promptly of admission to the hospital.
   
3. The patient has the right to be considered an individual with personal belief systems. Our policies and procedures allow the patient to exercise their cultural and spiritual beliefs, provided they do not interfere with the well-being of others or the planned course of medical care for the patient.
   
4. The patient has the right to and is encouraged to obtain from physicians and other direct caregivers relevant, current, and understandable information concerning diagnosis, treatment, and prognosis.
   
   Except in emergencies when the patient lacks decision-making capacity and the need for treatment is urgent, the patient is entitled to the opportunity to discuss and request information related to the specific procedures and/or treatments, the risks involved, the possible length of recuperation, and the medically reasonable alternatives and their accompanying risks and benefits.
   
5. Patients have the right to know the identity of physicians, nurses, and others involved in their care, as well as when those involved are students or their trainees. The patient also has the right to know the immediate and long-term financial implications of treatment choices, insofar as they are known.
   
6. The patient has the right to receive care in a safe setting.
   
7. The patient has the right to make decisions about the plan of care prior to and during the course of treatment and to refuse a recommended treatment or plan of care to the extent permitted by law and hospital policy and to be informed

Your Health Information Rights:
Your health record is the physical property of Greenville Regional Hospital but the information within the record belongs to you. You have the right to:

• Receive confidential communication about your health status.
• Review and photocopy any/all portions of your healthcare information (we may charge fees for copying, mailing and supplies).
• Request in writing that we make changes to your healthcare information
• Know who has accessed your confidential healthcare information and for what purpose
• Request restrictions on certain uses of your confidential healthcare information
• Request that your healthcare information is communicated to you in a confidential way.
• Be offered a copy of our current privacy notice each time you register at Greenville Regional Hospital for treatment. You will also be asked to acknowledge in writing your receipt of this notice.
• If you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice. To obtain a paper copy, please contact Greenville Regional Hospital.
• Complain to Greenville Regional Hospital if you believe your rights to privacy have been violated.
• If you feel that your privacy rights have been violated, please mail your written complaint to:

  Mr. Jim Hayes, President & CEO
  Greenville Regional Hospital
  200 Healthcare Drive
  Greenville, IL 62246
  
  Or
  
  Privacy Officer
  Greenville Regional Hospital
  200 Healthcare Dr.
  Greenville, IL 62246
  
  Or
  
  U.S. Department of Health
  and Human Services
  Office of Civil Rights.

All complaints will be investigated and under no circumstances will your access to care or the quality of the care your receive at Greenville Regional Hospital be jeopardized by filing a complaint.

To report any issues or concerns relating to quality of care or patient safety, please contact the Joint Commission on Accreditation of Healthcare Organizations at 1.800.994.6610 or via email at complaint@jcaho.org.

Thank You for the Opportunity to
Provide for your Healthcare Needs.

Priv notice II